Please read our return policy carefully to ensure you can proceed with your request as quick as possible.
• All returns should be sent back to us in their original packaging provided.
• You have 14 days from receipt of your order to request your return/exchange.
• An item is eligible for free return(s) if:
- you receive a product different from you order
- you receive a defective product
• We do not accept return(s) if:
- the products are damaged due to your mishandling
- the return request has been made after 14 days of receiving the product
- your return request is not approved by our staff
• The item(s) must be returned using the original packaging provided and from the same country to which they were delivered. Items returned from a different country may incur additional charges or be delayed by customs.
• The item(s) should be returned unworn and in perfect condition, with all garment tags, dust bags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
• Leathergoods and footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.
• Shipping fee for any return caused by our fault will be paid by the company once the returned item has arrived and passes our inspection. However, all shipping fees and additional expenses occurred by the exchange/return by a simple change of mind will be the customer’s responsibility.
• Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent will not be accepted.
For more information, please contact our Customer Care team. firstname.lastname@example.org